faq 2017

I purchased my eyeo pass, now what?
We won’t mail you tickets. Just bring your email confirmation and ID to the festival registration area and we’ll be ready for you. Registration happens Monday, June 26th (starting at 7pm) at the Guthrie Theater. If you want to attend the pre-festival workshops you need to register for each workshop individually. You don’t need to sign up for specific sessions during the festival. Daytime breakout talks are first come, first serve. Evening keynotes will have enough seats for all attendees.
I want to take 3 workshops, they look great!
On Monday, June 26th we’ll be hosting several Pre-Festival Workshops. They require a separate, specific registration and they all happen at the same time, you gotta pick one.
I’m buying passes for colleagues
Great! Glad your team can join us. When you go to register you’ll be able to purchase up to three passes at a time. We’ll ask for details for each attendee, please complete this to the best of your ability as we’ll use this info for communicating key festival logistics as well as printing their name badge. If you don’t have all the details at the time of registration don’t sweat it, but do look at the Ticket Transfer question for your next steps.
Shoot! I can’t make it / Ticket Transfers
Eyeo passes are non-refundable but they are transferable. It’s up to you to find a new ticket holder.
TRANSFER REQUESTS MUST BE SUBMITTED BY MAY 31ST, 2017. We’ll need the following details emailed to info@eyeofestival.com to complete the transfer.

INFO WE NEED FOR ORIGINAL TICKET HOLDER:
FULL NAME – 
EMAIL (used to make the ticket purchase) –
 

INFO WE NEED FOR NEW TICKET HOLDER (this is what will appear on their badge)
FULL NAME 
EMAIL (not listed on badge, just used for 2017 event updates)
COMPANY 
CITY 
TWITTER HANDLE (if you have one / want it on your badge)

Paypal won’t process my payment, what gives?
We only accept payments online via credit cards or paypal accounts. We use Eventbrite for registration and Paypal to process the transactions. NOTE!.. Using corporate cards with paypal can be an issue. American Express corporate cards in particular. Mismatched billing addresses/zip codes with business/corporate cards is a common trip up as well. Have an alternative card ready, or load up a paypal account in advance.
Why do you ask for so many details when purchasing a ticket?
When you buy your tickets we’ll ask for some info. We use this to plan the event and make sure we have the right things lined up in the right quantities. We’ll include your name, organization name, twitter handle and city on your eyeo badge as you list it when you register. This year we’re also asking what info we can and can’t share with other attendees, and potentially the public. We aren’t sure what form this will take yet. We won’t sell your demographic data to anybody. That seems dirty. You’re our beloved guests. (Who would do that?) But if we can figure out some interesting ways to help people connect better before, during and after Eyeo that would be pretty rad. So when you register, let us know what you’re comfortable with.