faq 2019

I purchased my eyeo pass, now what?
We won’t mail you tickets. Just bring your email confirmation and ID to the festival registration area and we’ll be ready for you. Registration happens Monday, June 3rd (starting at 7pm) at Aria. If you want to attend the pre-festival workshops you need to register for each workshop individually. You don’t need to sign up for specific sessions during the festival. Daytime breakout talks are first come, first serve. Evening keynotes will have enough seats for all attendees.
I want to take all the workshops, they look great!
On Monday, June 3rd we’ll be hosting several all day Pre-Festival Workshops. They require a separate, specific registration and they all happen at the same time, you gotta pick one.

The Code+Libraries Summit also happens Monday, June 3rd (9am-5pm) at a different location than the workshops (we’ll gather at the Minneapolis Central Library Downtown). So, it’s not possible to participate in the summit and a workshop either (unless you have the power to be in more than one place at a time, in which case we should talk).
I’m buying passes for colleagues
Great! Glad your team can join us. When you go to register you’ll be able to purchase up to three passes at a time. We’ll ask for details for each attendee, please complete this to the best of your ability as we’ll use this info for communicating key festival logistics as well as printing their name badge. If you don’t have all the details at the time of registration don’t sweat it, but do look at the Ticket Transfer question for your next steps.
Shoot! I can’t make it / Ticket Transfers
Eyeo passes are non-refundable but they are transferable. It’s up to you to find a new ticket holder.
TRANSFER REQUESTS MUST BE SUBMITTED BY MAY 6th, 2019. We’ll need the following details emailed to info@eyeofestival.com to complete the transfer.

INFO WE NEED FOR ORIGINAL TICKET HOLDER:
FULL NAME – 
EMAIL (used to make the ticket purchase) –
 

INFO WE NEED FOR NEW TICKET HOLDER (this is what will appear on their badge)
FULL NAME 
EMAIL (not listed on badge, just used for 2018 event updates)
COMPANY 
CITY 
TWITTER HANDLE (if you have one / want it on your badge)

Paypal won’t process my payment, what gives?
We only accept payments online via credit cards or paypal accounts. We use Eventbrite for registration and Paypal to process the transactions. NOTE!.. Using corporate cards with paypal can be an issue. American Express corporate cards in particular. Mismatched billing addresses/zip codes with business/corporate cards is a common trip up as well. Have an alternative card ready, or use a paypal account.